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Strategy, Structure & Planning
We can help ensure that your strategy, structure and processes are aligned for optimal effectiveness and efficiency. We can help you ensure that you have the right processes in place to achieve your goals and objectives. And we can help you develop an organization structure that will maximize your results and help you develop effective route-to-market plans for your customers and channels.
We’ll work with you to establish a Go-to-Market approach based on the questions you need to need to ask:
Developing the optimal organization involves more than simply creating new organization charts. Our approach ensures that the structure aligns with your strategy and incorporates all of the factors that affect your organization’s performance (process, staffing, reporting, compensation, training, systems, etc.). Also, we help you develop an implementation plan to address the details of organizational change.
Our approach defines customer relationships and the series of “touchpoints” (business process interactions) that make up the typical manufacturer/customer relationship. Using a proprietary model, we can assist you in mapping your business processes and assessing their effectiveness. We also conduct Customer Satisfaction Studies and use the results to help you develop an effective CRM Strategy.
The overall effectiveness of your organization is determined by a broad range of factors, including: Goals/Objectives/Strategy, Processes, Structure/Staffing/Compensation and Systems/Tools. We use our Organization Development model to evaluate these key drivers, assess their impact on your effectiveness and ensure that they are all working in sync.
One size does not fit all; your marketplace programs need to be tailored to the needs of different customers. Working with you to understand your customers and their challenges, we can create relevant customer segments and develop approaches and programs that target them.
Change Management is an essential element in planning any organizational transformation (new structure, tools or programs) to ensure that the organization continues to perform and deliver business results during the planning, implementation and post-transformation timeframes. Working together with you, we can develop an approach that ensures not only that “change happens” but that it is embraced and effectively implemented.
